Before initiating a return or refund request, please read this policy carefully. For further assistance, contact our customer service or visit our official website.

 

Return & Exchange Requirements

Return Conditions

Custom apparel is generally non – refundable and non – exchangeable if there are no quality issues. However, in cases where a return or exchange is applicable, the goods must meet the following criteria:

 

The items must be unused, in their original condition (without any custom modifications or damages), and in the original packaging.

You are required to provide the receipt or proof of purchase.

 

 

Return Address

Please note that you must not send the items back to the manufacturer. Contact our customer service at Email: custom@elitewearing.com to obtain the official return address. Do not send the items to the address listed on our website (10116 W LEVI DR, TOLLESON, ARIZONA 85353), as this is our business address, not the return address.

 

Refund & Exchange Process

Initiating the Process

To initiate a return or exchange for your custom apparel, please first contact our customer service via email at custom@elitewearing.com. Do not send items back without prior notification.

 

Inspection and Notification

After we receive your returned custom apparel, we will inspect it. Then, we will send you an email to notify you that we have received the return and whether your request (refund or exchange) has been approved.

 

Refund Details

If your refund is approved, the refund will be processed promptly and automatically credited back to your credit card or original payment method within a certain number of business days. The exact time frame may vary depending on your payment provider.

 

Exchange Details

We only offer exchanges for custom apparel items that are defective, damaged, or have quality issues upon receipt. Exchanges are limited to the same style, design, and size of the original custom item. If you need to exchange a defective or damaged item for the same one, our customer service team will guide you through the steps after you initiate the exchange process via email.

 

Handling Refund Delays

If you haven’t received your refund yet, please follow these steps:

  1. First, recheck your bank account or payment account for the refund.
  2. Then, contact your credit card company or payment provider, as it may take some time for the refund to be officially posted to your account.
  3. Next, contact your bank for further verification, as refunds usually require a certain processing period to arrive.

 

If you have completed all the above steps and still haven’t received the refund, please contact us via email at custom@elitewearing.com for assistance.

 

Contact Us

If you have any questions, concerns, or need assistance with returns, refunds, or exchanges, please contact us:

 

Website: elitewearing.com

E – mail: custom@elitewearing.com

Business Address: 10116 W LEVI DR, TOLLESON, ARIZONA 85353 (Not a return address)